Insurance

Car insurance has become a great source of comfort for you in light of the huge congestion on the roads, as it avoids the great effort that you may incur as a result of the accident, in addition to the fact that insurance can grant you great savings in the event of natural crises, collisions or theft, God forbid.

  2. Customer Service
  3. Insurance

Instructions & Procedures

Claim instructions and procedures in the event of an accident, God forbid The insured shall perform the following actions:

  • 01

    Notify Najm Company on the number ( 920000560 ). In exceptional cases, the competent authorities (traffic - police - civil defense) are immediately notified and shall not move from the accident site until their arrival.

  • 02

    The claim must be submitted within a maximum period of 90 days from the date of the accident at the nearest Al-Yusr center, after obtaining the accident report from the competent authorities and filling out the claim form, and to find out the nearest center attached to you, Al-Yusr company centers throughout the Kingdom (shown on the second page).

  • 03

    Bringing the accident documents as shown in the table below.

  • 04

    In the event of a theft or a criminal act, the police shall be notified, along with proof of that, and cooperate with the insurance company in proving the culprit’s guilt by reporting and circulating the stolen vehicle officially.

  • 05

    Not to pay any amounts to any of the accident parties, and not to waive any amount owed to the insured as a result of the accident.

In the event that the accident occurred in a remote area that does not have a branch of Al Yusr you must call us at the toll-free number

8001160711

Please notice the required documents according to the type of claim:

  • Traffic report or star report + repair paper from traffic
  • A copy of the vehicle insurance policy
  • A copy of the application.
  • A copy of a valid driver's license.
  • Fill out the accident report form.
  • If the third party has insurance, a Najm report must be brought, and if he does not have insurance, a traffic report must be brought.
  • Traffic report or star report + repair paper from traffic
  • A copy of the vehicle insurance policy.
  • A copy of the application.
  • A copy of a valid driver's license.
  • Fill out the accident report form.
  • If the third party has insurance, a Najm report must be brought, and if he does not have insurance, a traffic report must be brought.
  • A copy of the insurance policy of the party causing the accident, if possible.
  • Traffic report from the country in which the accident occurred + a repair paper from Saudi Traffic.
  • A copy of the vehicle insurance policy.
  • A copy of the application.
  • A copy of a valid driver's license.
  • Fill out the accident report form.
  • Traffic report from the country in which the accident occurred + a repair paper from Saudi Traffic.
  • A copy of the vehicle insurance policy.
  • A copy of the application.
  • A copy of a valid driver's license.
  • Fill out the accident report form.
  • Traffic report from the country in which the accident occurred + a repair paper from Saudi Traffic.

Important Notes

1. The insured shall not be entitled to repair the vehicle or start the repair without referring to the insurance company and obtaining written approval to repair the vehicle, according to the terms and conditions of the insurance policy.
2. The lessee shall bear the cost of asset loss, all risks, damages and compensations resulting from the accident and any amounts or compensation paid to others if the lessee or the driver of the vehicle:

  • Does not hold a driver's license or an invalid driver's license or the driver's license has been temporarily or permanently revoked.
  • Does not hold a permit that qualifies it to drive this category of vehicles or a temporary driving permit.
  • In case it is proven that the accident occurred intentionally on the part of the renter or driver.
  • In case the driver or renter leaves the scene of the accident.
  • Acknowledgment by the tenant or the driver that he is responsible for the accident without right.
  • Submitting the claim after 90 days from the date of the accident.
  • Using the asset for any purpose contrary to the activity for which the asset is intended in the lease contract or the accident resulting from overloading.
  • Continuing to use the leased asset after the end of the contract term, termination of the contract, or breach by the lessee of the terms of the contract.
  • It does not carry an authorization from the company or enable any person to drive the vehicle without a valid authorization.
  • If it is proven that the accident was the result of (driving, reversing the direction of traffic, cutting the signal, running away from the accident site, driving under the influence of alcohol or drugs, making incorrect statements on the claim form, including the claim on fraudulent methods).
  • Accidents or claims resulting from violation of regulations or negligence will not be compensated.

  • The deductible is subject to change according to changes in the insurance contract.

First: The deductible amount for each accident, God forbid:

  • It is the part that must be paid by the customer in the event of a covered accident within the terms of the insurance policy.
  • The tenant bears a percentage of the deductible value according to the percentage of the error recorded in the traffic report or Najm report, with a maximum of 6000 riyals for each compensation claim for one-party accidents, hit and flight accidents, fixed body accidents, crashing a loose animal, fire, drowning, theft) in which Incurrence clause shall be applied.
  • Incurrence shall be is subject to change according to changes in the insurance contract

Second: Transportation and withdrawal expenses according to the terms of the document:

terms of the document:

  • 300 riyals inside the city.
  • 1000 riyals outside the city.
  • 1500 riyals from outside the borders of the Kingdom of Saudi Arabia.
  • The original bill of exchange must be presented

To submit claims:

  • For Central Region Accidents: Riyadh - Claims Center - Eastern Ring Road Exit 18 Timings: From Sunday to Thursday: 08.30 am to 04.00 pm.
  • Eastern Province Accidents: Al Khobar - Claims Center - Gulf Industrial - Main Phone: (+966) 3 8951250 (+966) 114776706 Timings: From Sunday to Thursday: 08.30 am to 04.00 pm.
  • Western Region Accidents: Jeddah - Claims Center Al Haramain Road Main Phone: (+966) 114776706 Timings: From Sunday to Thursday: 08.30 am to 04.00 pm.
  • For other regions: (Al-Qassim, Hail, Al-Jouf, Tabuk, Medina, Makkah, Yanbu, Khamis Mushait, Jazan) We recommend visiting the nearest branch of Al Yusr Leasing and Finance Company. In case of any inquiries, we hope to call the unified number 8001160711